Contacts
Ivano-Frankivsk
+38 067 340 0938
Below you can familiarize yourself with the process of placing orders!
How are orders processed?
Orders are processed from 9:00 AM to 7:00 PM in the order they are received.
Website orders are typically processed within 5 minutes.
Payment
You have a choice of various payment and delivery options for your order, including:
-Bank transfer to the company's account
-Cash payment
-Currency transfer to an individual entrepreneur's card or PayPal
-Delivery and on-site payment via Nova Poshta
-Self-pickup with on-site payment.
Pay attention!
A prepayment of 1000 UAH is required to start processing your order, which covers shipment and operational costs and will be deducted from the total amount due.
Delivery
Delivery to the warehouse of "Nova Poshta" or "Ukrposhta" (the order is picked up at the pick-up point) or address delivery by Nova Poshta.
Delivery is carried out in more than 324 cities of Ukraine!
The order will be delivered to the pickup point from 1 to 5 days from the moment of dispatch.
The cost of delivery of the order is 300 UAH on average and is paid separately the customer.
The "Nova Poshta" tariff for the "Postpaid" service is 2% of the cost of the product and an additional 20 hryvnias.
The tariff of "Ukrposhta" for the "Postpaid" service is 1% of the value of the product.
Our policy for exchange and returns
You may exchange or return a product within 14 days of purchase, excluding the day of purchase.
In order to do so, please ensure that the product retains its marketable appearance and consumer properties, and that the user manual and warranty card have been saved.
Warranty and Repair Information
All products are covered by a standard warranty period of 6 months.
For military clients, a special warranty applies until the victory of Ukraine.
To give you an idea of our repair process, here is an overview of the steps involved:
Contact our customer support team and provide your full name, phone number, station model, factory number from the warranty card, and describe the breakdown.
The manager will register your request and provide all the necessary information for sending the device for repair.
Upon receiving the station, we register it and hand it over to our engineers for diagnostics.
After diagnostics, the manager contacts you to discuss the details of the repair.
If the details are satisfactory, we begin the repair and testing process.
We return the repaired station to you.
Please note that repair time depends on the complexity of the breakdown and our production workload. Our warranty service is provided for PPS stations that were purchased through us or our manager and with a completed warranty card.